Refund & return policy

🔁 Return & Refund Policy – Ziax Pharmaceuticals

We want you to be completely satisfied with your purchase from Ziax.

If you’re not, we’re here to help.

1. Eligibility for Returns:

• You may return a product within 7 days of delivery.

• Products must be unopened, unused, and in original packaging.

• For health and hygiene reasons, opened items cannot be returned.

2. How to Request a Return:

• Contact our customer support team via WhatsApp or email: info@ziaxpharma.com

• Provide your order number and the reason for return.

3. Refund Process:

• Once the returned item is received and inspected, we’ll notify you via email or message.

• If approved, your refund will be processed to your original payment method within 7–10 business days.

4. Shipping Costs:

• Return shipping costs are the responsibility of the customer, unless the product was defective or incorrect.

5. Damaged or Incorrect Items:

• If you receive a damaged, defective, or wrong item, please contact us within 48 hours of receiving the order.

• We’ll arrange a free replacement or full refund.

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Questions?

Feel free to contact our support team anytime.

We’re here to make your experience with Ziax smooth, safe, and satisfactory.